Terms & Conditions
OVERVIEW
Welcome to Hibi Cafe! The terms “we”, “us” and “our” refer to Hibi Cafe.
Hibi Cafe operates this website and online store, including all related content, features, tools, products, and services, to provide you with a curated matcha shopping experience (the “Services”).
The following Terms of Service (“Terms”) outline your rights and responsibilities when using our website and purchasing our products.
Please read these Terms carefully, as they include important information about your legal rights and limitations of liability.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence.
To use our Services — including making a purchase — you may be asked to provide certain personal details such as your name, email address, and billing/shipping information.
You agree that all information you provide is accurate, current, and complete, and that you have the right to use the payment methods you submit.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately describe and display our products online. However, colours or textures may appear differently on your device due to screen settings or lighting.
We do not guarantee that product images will always perfectly match the delivered items.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to discontinue any product or limit quantities available for sale at our discretion.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase.
Hibi Cafe reserves the right to accept or decline any order for any reason. Orders are not confirmed until payment is processed and accepted.
Please review your order carefully before submitting it, as we may not be able to modify or cancel it once it has been processed.
If we are unable to fulfil your order, we will notify you using the contact details provided at checkout.
Your purchases are subject to our [Refund & Returns Policy].
You confirm that your purchases are for personal or household use only and not for commercial resale.
SECTION 4 – PRICES AND BILLING
All prices listed are in Australian Dollars (AUD) unless otherwise stated.
Prices, discounts, and promotions may change at any time without notice.
Unless otherwise indicated, prices do not include taxes, shipping, or handling costs, which will be calculated at checkout.
You agree to provide current and accurate payment information for all purchases and to promptly update your details (such as email or credit card information) to ensure transactions can be completed smoothly.
You represent and warrant that:
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The payment information you provide is true and correct.
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You are authorised to use the chosen payment method.
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You will pay all charges incurred, including shipping and applicable taxes.
SECTION 5 – SHIPPING AND DELIVERY
All delivery times are estimates only.
Hibi Cafe is not responsible for delays caused by couriers, customs, or circumstances outside our control.
Once an order is shipped, the risk of loss passes to you.
Please ensure your delivery address is correct, as we cannot be held responsible for incorrect or incomplete shipping details.
SECTION 6 – INTELLECTUAL PROPERTY
All content on our website — including text, images, logos, graphics, and designs — is the property of Hibi Cafe or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may use our website for personal, non-commercial purposes only.
You must not copy, distribute, modify, or reproduce any content without our prior written permission.
“Hibi Cafe” and our associated logos and branding are trademarks owned by Hibi Cafe and may not be used without written consent.
SECTION 7 – THIRD-PARTY LINKS AND TOOLS
Our website may include links or integrations with third-party websites or tools.
We are not responsible for the content, products, or services provided by those third parties.
Accessing or using any third-party features is at your own risk, and you should review their policies before engaging with them.
SECTION 8 – FEEDBACK
If you share any feedback, ideas, or suggestions (“Feedback”) with us, you grant Hibi Cafe a perpetual, royalty-free licence to use that Feedback for any purpose, including improving our products and services.
We may publish, modify, or distribute your Feedback in accordance with these Terms, but we are not required to use it or provide compensation.
SECTION 9 – ERRORS AND OMISSIONS
Occasionally, there may be information on our website that contains typographical errors or inaccuracies related to product details, pricing, or availability.
We reserve the right to correct any such errors or cancel affected orders at any time without prior notice.
SECTION 10 – PROHIBITED USES
You agree not to use our Services for any unlawful or harmful purpose, including but not limited to:
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Violating any laws or regulations.
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Infringing upon our or others’ intellectual property rights.
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Harassing, defaming, or abusing others.
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Uploading viruses or malicious code.
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Interfering with website security or normal operations.
We reserve the right to suspend or terminate access for any user who violates these Terms.
SECTION 11 – TERMINATION
We may suspend or terminate your access to the website at any time, without notice, if we believe you have violated these Terms.
Upon termination, all outstanding payments remain due.
Provisions regarding intellectual property, limitations of liability, indemnity, and governing law will survive termination.
SECTION 12 – DISCLAIMER OF WARRANTIES
Except as required by law, all products and services are provided “as is” and “as available,” without any warranties or representations, express or implied.
We do not guarantee that the website will be uninterrupted, secure, or error-free.
SECTION 13 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hibi Cafe, its owners, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages, including lost profits, loss of data, or loss arising from your use of our Services or products.
Nothing in these Terms limits your rights under the Australian Consumer Law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Hibi Cafe and its affiliates, officers, employees, and agents from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
SECTION 15 – GOVERNING LAW
These Terms of Service and any related transactions shall be governed by the laws of Western Australia, Australia.
You consent to the exclusive jurisdiction of the courts in that state for any disputes.
SECTION 16 – CHANGES TO THESE TERMS
You can review the latest version of these Terms at any time on this page.
We reserve the right to update or change any part of these Terms at our discretion.
Any significant changes will be announced on our website.
Continued use of our Services after changes are posted constitutes acceptance of those updates.
SECTION 17 – CONTACT INFORMATION
Questions about these Terms can be sent to us at:
📧 hibicafe@yahoo.com